Welcome to our Clinic

 

We are pleased that you have chosen us to provide your endocrine care. We appreciate the trust you have placed in us, and we will strive to provide the high quality of medical care that you expect. We know that the most important asset of our practice is you, and we hold your comfort and care to the highest concern. We value our relationships with our patients, and pride ourselves on our giving you the considerate, deliberate, and exceptional care that you deserve. Finding a specialist who can help you with your needs can be an important decision, and we want to thank you for choosing our Endocrine Practice.

 

At Capitol Endocrinology, our practice is devoted to the care of adults with diabetes, thyroid disease, osteoporosis, polycystic ovarian syndrome, testosterone deficiency, adrenal disease, pituitary disease and cholesterol and metabolic disorders. Contact 530-677-0700 today to learn more about our specialty areas and to make an appointment. We look forward to providing you with excellent care for all of your endocrine needs! 

 

Our caring and compassionate team is always available to answer your concerns and questions, and you can be sure that your every detail need will be met. We have created a checklist of items to prepare or read before your first visit to prepare your self and bring the right questions and concerns to discuss and get the best possible help.

Capitol Endocrinology Inc. provides the highest quality of medical care to patients in Folsom and surrounding communities. We provide state of the art care for patients regarding their Diabetes, Endocrinology & Metabolism needs. We only see grown-ups and adults above the age of 18. We are dedicated to providing the most complete, detailed, and personable care to all patients.

 

SCHEDULING APPOINTMENTS

 

To schedule an appointment please call our office at 530-677-0700 and our caring staff will be happy to assist you.  You may also send a request for an appointment using your patient portal account. If you have scheduled an appointment and cannot keep it, please call us at least 1 business day in advance so we may offer that appointment slot to someone else.   Excessive abuse of missed appointments without prior notice may result in a missed appointment charge of $25.00 and/or dismissal from the practice.

 

OFFICE SERVICES

 

Triage – Answers to your non-urgent medical questions can be addressed by one of our medically trained staff members during normal business hours. You can also send your non-urgent medical question through the patient portal.

 

Lab – Generally all blood draw occurs during your office visit as ordered by your physician.    Results of all labs may be called to you within 5-10 business days or transmitted directly to you through the patient portal, if you have not received your results within this time frame, please send us a message using the patient portal or call us.  You may also be asked to schedule an appointment to discuss the results with your physician in person.  If you are given a lab slip prior to your office visit with your physician, you may be required to schedule an appointment to discuss those results with your physician.

Referrals and Radiology Test Authorizations – Referral or Authorization services are provided only during normal business hours.  Processing of Referral and/or Authorization could take 3-5 business days.  You may be asked to reschedule your appointment with your specialist and/or the facility if your request has not been received timely.

Prescription Refills – Prescription refill request will not be processed after our normal business hours. We require 72 hours for your prescription refill request to be completed.  To help expedite your refill request, please have your pharmacy send us a prescription refill request electronically or you may send your request using the patient portal.

Patient Portal–   We highly recommend all patients to sign up for a patient portal account.  The patient portal provides a secure and safe way to communicate with our office.

Medical Records – Our medical records department will request your medical records from your previous physician, however, you must sign an “Authorization to Release Medical Records” allowing us to receive these records.  This form will be provided to you by our office at the time of your appointment.  You can also download the form our website.  Any records requested to be copied for personal use will have a charge of – $1.00 per page up to 25 pages then $.25 per page, postage is additional.

HIPAA – Confidentiality is important to you as a patient and we are committed to following all HIPAA guidelines.  Records, test results, health and other personal information cannot be released to anyone besides the patient or guardian without prior written authorization.  If you wish to authorize us to release or discuss your health information with someone other than yourself or guardian, please complete the “Consent for Release of Medical Information” section of our new patient form.

Living Will – This documents your directives as to life support.  If you have executed a Living Will please bring a copy so we may place this in your medical record.

Co-Pays – The patient portion due for physician services per insurance contract.  This amount will be due at time of service, we accept Visa, MasterCard, Discover, check or cash.  A $35.00 service fee will be charged to your account for all bounced checks.

Insurance submission – As a courtesy we will submit most insurance claims and bill the patient and/or responsible party for any non-covered or patient portion due.  Payment is due upon receipt of the bill.  If you have a question regarding your bill, please call our billing department directly by calling 510-259-0000

Form Completion Charge – FMLA forms require a completion charge of $25.00 per form or an optional office visit to complete the form with the physician.  This charge covers the time involved for the physician to review necessary information and complete these forms.

Please note: We do NOT fill out Short or Long Term Disability forms or Workman’s Comp forms. Also School forms and sports physical forms are exempt from any charge or fee.

 

After Hour Services – Our doctors provide 24 hour on-call coverage for urgent medical issues.  Non-urgent issues and prescription refills will not be addressed by the on-call physician.

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